My letter to Macy’s.
Hopefully, one day, they’ll listen.
I have been a Macy’s customer since I was old enough to shop on my own, and, as Macy’s Herald Square is around the corner from my office, I often have dashed over there on lunch hours, or after work to buy whatever I need. I have always appreciated having such a full-featured store so close by.
Your recent remodel, while lovely to look at, has made this impossible.
I am allergic to perfume, and while previously the perfumes and colognes occupied a space that was somewhat segregated from the rest of the cosmetics, etc, it is now more integrated with the rest of the first floor. The fragrances were so strong, in fact, that I could still smell them in both the cellar, and in the Mezzanine. I had to cut my shopping trip short, because I had an asthma attack and needed to leave.
I respectfully request that you reconsider this arrangement. While I understand that perfume sales people would like to attract customers, I would hope that this could be accomplished without alienating the rest of us. Until this happens, I’m afraid I’m going to have to do my cosmetic, housewares, and handbag shopping, elsewhere.